2011 Sustainability Report

As a locally-based business, NSTAR recognizes the importance of conducting business in a way that respects and improves the lives of our customers and the communities we serve. We view it as our obligation to continuously work to achieve long-term sustainability in all aspects of our business.

All 3,000 NSTAR employees take this commitment seriously, with clear direction coming directly from senior leadership. To that end, we encourage you to read a special message from our CEO Tom May.

	Community Strong communities are essential to a high quality of life for all.		Service We strive to deliver on our mission of delivering great service.		Strength Success comes from highly skilled employees, and strong financial performance.
	Responsibility We hold tremendous respect for the environments in which we work and play. Environmental Policy, Compliance, and Remediation Energy by Source Securing a Sustainable Energy Future Preserving Biodiversity & Habitat Resource Recovery & Waste Minimization Carbon Footprint & Water Use Global Reporting Initiative (GRI)/Performance Indicators