- Will my electrical service installation have to be approved at a hearing?
- My installation needs to go to a public hearing, how long will that take?
- Can I install my own conduit?
- Why does my bank also need to sign onto an NSTAR Easement?
- The service to my new house is going to cross over my neighbor’s property. Do you need an Easement from my neighbor?
- I have a pole on my property providing service to others. I would like to have it removed. What is the process?
- Will you be able to obtain a street opening permit if there is a winter moratorium on excavating in my town?
- I have a request in for electric service and it is going to require NSTAR to excavate, but my town is getting ready to pave the street. What should I do?
- Is it ok to put signs or posters on the utility pole in front of my house?
- I just received a request from you for rights to put your facilities on my property to serve my building. Do I need to sign these papers in order to receive my service?
Will my electrical service installation have to be approved at a hearing?
Due to Massachusetts state regulations, installations in the “public
way” (including the sidewalk) require a City or public hearing.
NSTAR is required to obtain what is called a Grant of Location from
the city or town for conduit installed in the public way.
My installation needs to go to a public hearing, how long will that take?
The timing depends upon when the selectmen or alderman in your town
or city meet. Massachusetts state regulations require a seven-day
notice to abutters of the installation, which can affect timing as
well.
Can I install my own conduit?
In the majority of cities and towns NSTAR serves, customers are
allowed to install their own conduit. However, it is important to
note that in Boston NSTAR must install the conduit.
Why does my bank also need to sign onto an NSTAR Easement?
Your bank must also sign onto an NSTAR Easement because all property
interest holders must agree to the granting of easements.
The service to my new house is going to cross over my neighbor’s property. Do you need an Easement from my neighbor?
Yes. The Easement is an important protection for you and for NSTAR.
Without an Easement your neighbor could tell NSTAR to remove your
service at anytime.
I have a pole on my property providing service to others. I would like to have it removed. What is the process?
If you feel that this pole should not be on your property, the first
step is to place a request in writing to NSTAR with your address and
the pole number if possible. NSTAR will then determine if the pole
should be removed.
Will you be able to obtain a street opening permit if there is a winter moratorium on excavating in my town?
Most communities do impose a winter moratorium and it usually runs
from mid November to April 1. What NSTAR can do is approach the
Public Works Department in your area and request the street opening
permit. NSTAR may request a letter from you stating why you cannot
wait until the moratorium is over. With a good weather forecast at
the time of the request, it is possible the permit could be issued.
I have a request in for electric service that requires NSTAR to excavate, but my town is getting ready to pave the street. What should I do?
You need to contact your Public Works Department immediately and let
them know that you have excavation work to be done by NSTAR. You
should then call your NSTAR Sales Representative to let us also know
about the proposed paving.
Is it ok to put signs or posters on the utility pole in front of my house?
Any attachments to poles must be reviewed and approved in writing by
the pole owners before hanging anything on the pole.
I just received a request from you for rights to put your facilities on my property to serve my building. Do I need to sign these papers in order to receive my service?
In order to provide service to your building, NSTAR must obtain
signed permissions/rights from the property owner prior to the
installation of equipment on private property.
