Electric Service Frequently Asked Questions
How do I initiate a service request with NSTAR?
Contact NSTAR toll-free within Massachusetts at 888-633-3797 with your request to install new electric service, or to increase or relocate your existing electric service.
What information is required to request service?
- Full address (street number and name) of project's location
- Company name (if applicable)
- Contact name
- Phone number(s) where the contact(s) can be reached
- Name of development and lot number (developers only)
- Type of service requested (new, increased, relocated, or temporary service)
- Target completion date for service
- Copy of your site plans (minimum scale of 100 feet = 1 inch)
- Written approval by the authority having jurisdiction (i.e., federal, state or city)
What happens after I submit the electric service application?
Your job will be assigned to an NSTAR representative who will contact you about your job. You may have to supply additional information to ensure we are able to provide you with the type of service you are requesting. The NSTAR representative will provide you with a job tracking number commonly referred to as a work request number. This number is our primary mechanism for tracking the status of your project. Please refer to this number when making inquiries about your project.
How much notice is needed to install new electric service from the street to the home or business?
Provided all service requirements have been met, NSTAR's commitment is to install electric service within 5 business days after receiving final approval from the city or town wiring inspector.
How soon should I notify NSTAR of my intention to upgrade/relocate my service?
Application of any new service, temporary service, or the addition or alteration to an existing service should be made (preferably in writing) as far in advance as possible. This is to allow time for engineering, ordering of materials, obtaining the necessary easements or grants of location (if required), and the scheduling of public hearings by the appropriate governmental agency and for scheduling and performing the construction work itself. NSTAR must obtain written permission from the governmental agency or property owner before construction can begin. A plot plan indicating the location of building(s) or addition(s) and proposed service location should be included along with new electric load data.
What information do I need to check the status of a work (service) request?
When calling the NSTAR representative assigned to your particular job, please be ready to provide the work request number, the address of the job, and if applicable, the date the final wiring inspection occurred.
How can I find out more information about NSTAR's metering requirements?
You can find all information about NSTAR's metering requirements by referring to the latest version of Information and Requirements for Electric Service (PDF) handbook.