NSTAR transmits and delivers electricity and gas to customers in Eastern, Central and Southeastern Massachusetts. In total the company has 1.1 million electric customers in 81 communities and 300,000 gas customers in 51 communities. NSTAR employs more than 3,300 employees in its regulated business.
NSTAR in the Community
NSTAR is proud of its many employees who are committed to the communities we serve. NSTAR also donates more that $1.5 million a year to communities in our service area through the NSTAR Foundation. The Foundation makes available funds, manpower, goods and services, to support local, high-priority concerns and needs focusing on youth development, economic development, and quality of life issues. NSTAR is committed to servicing communities in many different ways.
Energy Efficiency Programs
NSTAR has numerous electric and gas energy efficiency programs for residential customers and numerous electric and gas energy efficiency programs for business customers that help save energy and money.
Storm Restoration Plan
The NSTAR storm restoration plan is a formal program to restore power to our customers quickly and safely following a major storm or event. As part of this effort, NSTAR always keeps a close eye on weather forecasts for the potential impact on service to our customers. Our employees have emergency assignments and work in conjunction with state and local emergency personnel.
During outages, our priority is repairing facilities that will restore the largest number of customers first, then focusing on smaller circuits and individual homes.
Distribution vs. Generation
As part of the Massachusetts Electric Industry Restructuring Act of 1997, electric utilities in Massachusetts sold their power plants. Electricity is now generated by independent, unregulated power producers selling in a competitive market. NSTAR then delivers that electricity to homes and businesses.