E-Bill provides our customers with a free, secure and user-friendly means of managing their NSTAR account over the Internet.
By registering with E-Bill, NSTAR customers will enjoy paperless billing and receive electronic bill notifications each month when their bill is ready to view. Customers can also make one-time payments, set up a recurring payment schedules, and view their bill history online via E-Bill.
Frequently Asked Questions
What is E-Bill?
E-Bill is NSTAR's free electronic billing service.
How do I register with E-Bill?
Visit the E-Bill section of our web site to register. Please have a copy of an NSTAR bill handy - you will need to provide both your NSTAR account number and your service address zip code to verify your account.
After your account is verified, you will need to fill out a one-time registration form, create a username and password, and answer three security questions. When revisiting E-Bill you will need to enter your username, password and potentially answer a randomly selected security question.
I have multiple accounts with NSTAR. Can I view and pay bills for all my accounts at once?
Yes. You will have the ability to enroll all of your NSTAR accounts into one profile. This will enable you to quickly view bills for multiple accounts and even pay them at the same time.
Can I make a one-time payment online?
Yes, you can pay online immediately or schedule a payment for a future date. You will need to submit a payment amount authorizing NSTAR to debit your checking or savings account.
Can I schedule monthly payments to automatically debit my checking or savings account?
Yes. You can set up a recurring payment schedule and have your checking or savings account automatically debited each month.
When will my payment be debited from my account?
If your payment is made before 1 p.m. on a business day the amount of your payment will be debited from the account you designated the same day. If the payment is made after 1 p.m., your account will be debited the next day. On Saturday, Sunday or a holiday, your payment will be processed the next business day.
Can I continue to receiving my paper bill?
If you are a commercial customer you can continue receiving a paper bill each month. However, you will not realize the true benefits of E-Bill's enhanced security and environmental conservation.
Can I pay by credit card?
No. Credit Cards are not accepted by E-Bill. If you would like to pay your bill with a credit card, NSTAR has a partnership with Western Union Speedpay. For more information, or to make a payment, visit Western Union's web site or call 800-566-2656. Please note there is a fee for this service, and automatic recurring payments are not available.
I'm enrolled in NSTAR’s Direct Pay program. Can I enroll in E-Bill?
Yes, however upon making your first payment via E-Bill you will be un-enrolled from any other recurring payment agreements you have with NSTAR - including Direct Pay.
I already pay online at my bank's web site or with CheckFree.
Can I enroll in E-Bill?
Yes - and switching to E-Bill is easy! Simply register with E-Bill and click on the "Receive and pay your bill using NSTAR's E-Bill" option. NSTAR will take care of un-enrolling you from CheckFree and canceling any bank payments you have scheduled. On our payment options page you may then choose your banking preferences and set up an account with us.
Why do you need my email address?
Many E-Bill features require an email address. This includes monthly email notifications when your NSTAR bill is available for viewing and email notifications if an online payment is returned by your bank. Other related notifications will also be sent to your email address.
What kind of computer equipment and software do I need for E-Bill?
E-Bill will run on any standard internet browser including Internet Explorer 8 or higher, Google Chrome, Safari, or Firefox. In order to securely launch a PDF of your bill, you will need Adobe 9 or higher.
Is E-Bill secure?
What security measures does E-Bill use?
E-Bill uses Secure Socket Layer (SSL) to secure and encrypt the communication between your browser and E-Bill. All bank account information is also stored in an encrypted format.