Customer Information List

Since 1998, the services provided by your electric company have been separated into two parts – delivery services and supplier services.  This means you and all other Massachusetts consumers have the option to purchase electricity from a competitive supplier. 

If you choose a competitive supplier, your local electric distribution company will continue to deliver the electricity to your home or business, maintain lines, read your meter and provide customer and billing services.

In order to expand the range of competitive options available to electricity consumers in Massachusetts, the Department of Public Utilities (DPU) has established guidelines requiring each electric distribution company to compile a Customer Information List.  NSTAR Electric makes this List available to competitive suppliers licensed by the DPU. 

Competitive suppliers may use the information included on the List for electricity marketing purposes only.

Information to be included on the Customer Information List
The Customer Information List includes the name on your electric account (corporate name, where applicable), your mailing and service addresses, monthly meter reading date, and rate class.  In addition, your monthly kilowatt-hour usage (and demand where applicable) for the previous twelve months at your current location will be included.  This information will be included on the List unless you notify NSTAR Electric that you do not want this information included (see below).

NSTAR Electric will update this list on a quarterly basis.

Benefits of Being Included on Customer Information List
By having your account information included on the List, you are improving the ability of competitive suppliers to offer you electricity related products and services.  These products and services may provide savings, as well as other benefits that may be of interest.

However, certain consumers may not want their account information included on the Customer Information List.

If you do not want your information included on the List, contact NSTAR Electric using the number, web site or address below.

Please include your name, account number, address and phone number in all correspondence.

Telephone (toll-free):
866-746-1110

Internet:
You can choose to include or exclude your information from the Customer Information List by filling out the following online form.

In Writing:

NSTAR
Customer Care
One NSTAR Way, SW200
Westwood, MA 02090