Telephone Numbers

Customer Service
Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, moving, and Home Heating Protection Plan service.
800-592-2000

Tech Center
Customer service for Business Customers.
800-340-9822

Hearing Impaired TTY Line
800-322-8242

Shareholder/Investor Services
781-441-8338

Dig Safe
811 or 888-344-7233

Gas Sales:
Includes switching to gas heat, service contracts, and new construction.
866-678-2744

Credit - Residential Customers
866-861-6225

Credit - Business Customers
800-340-9822

New Construction - Electric
Includes installing new electric services, upgrading or moving a service, and temporary disconnection of a service.
888-633-3797

New Construction - Gas
Includes installing new gas service, as well as sales of gas Home Heating Protection Plans.
866-678-2744

Account Executives and Customer Service Engineers
A list of representatives specifically for Commercial and Industrial customers.

Streetlight Repairs
Voicemail Box
800-785-4837

Energy Efficiency - Residential
781-441-8720

Energy Efficiency - Business
781-441-8592

Energy Efficiency - Cape Cod Residential & Business
Administered by the Cape Light Compact.
800-797-6699

Status of Residential Assistance Rate Application
800-566-2080

Claims
Voicemail box.
866-678-2792