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Financial Assistance Programs

We understand that certain life circumstances can make it difficult to pay your bill.  That’s why NSTAR has special programs and works closely with state and federal agencies to help those customers who need assistance.

Discount Rate (online application)
If you currently receive certain government means-tested benefits, or qualify for fuel assistance, you might be eligible for our Discount Rate.

Since December 2004 NSTAR is required to make customer information available to the Mass. Department of Transitional Assistance to help determine and enroll Discount Rate customers. Customers have the option to exclude their information from this list.

NSTAR Electric customers who receive NSTAR's Discount Rate may also be eligible for our Energy Efficiency Program for Lower Income Customers. More information is detailed in our Electric Energy Efficiency Programs.

Fuel Assistance Program
If your gross income is below 60 percent of the state median income, you may qualify for assistance toward your utility bills. Most Fuel Assistance clients also qualify for discounts on their gas, electric, telephone and water bills. To apply, contact the Community Action Program nearest you.

Sometimes life can take you down a road with unexpected financial curves. So we'd like to help give you a new start.

NSTAR's NUStart program may be a great opportunity to eliminate your outstanding balance in as little as 12 months. If you make on-time payments, we'll make up the difference.

If you qualify for the NUStart program, you will:

  • Continue to receive year-round electric service as long as you make your budgeted payments on time each month.
  • Have your past-due balance removed from your bill, over time. With each month's budget payment, you receive a credit toward the overdue amount of your bill.
  • Find your NUStart budget helps you better plan your monthly electric payments.
  • Learn about energy conservation steps you can take to better control the amount of electricity you use.

Customers eligible for the NUStart program will:

  • Have applied for and be eligible to receive energy assistance funds.
  • Have a past-due balance of $100 or more on an NSTAR bill that is at least 60 days overdue.
  • Have income at or below 60 percent of the state median income.

To remain in the NUStart program, you are required to make all budgeted monthly payments, in full and on time. If you move to another address, please contact the NUStart team immediately at 866-315-2496 to update your account and maintain your program status.

To enroll in NUStart, call us today at 866-315-2496.

Good Neighbor Energy Fund
Administered by the Salvation Army, the fund helps customers pay their energy bill, especially those in financial crisis who may not qualify for other means of fuel assistance.  The Good Neighbor Energy Fund is funded by utilities and utility customers across Massachusetts including NSTAR and its customers.  If you would like to know how to apply for this program, please call the Salvation Army at 800-334-3047 or visit the Fund's web site.

65 Plus and Double Notice Protection
This service keeps those households with all members 65 years of age or older from receiving a final notice on their electric bill, with an option to allow NSTAR to notify a relative or friend about overdue bills.

Payment Plans
NSTAR can work with you to spread out payments on overdue portions of your bill. If you have a past due balance, you can setup a Payment Plan online.


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