Financial Assistance Programs
We understand that certain life circumstances can make it difficult to pay your bill. That’s why NSTAR has special programs and works closely with state and federal agencies to help those customers who need assistance.
Discount Rate (online application)
If you currently receive certain government means-tested benefits, or qualify for fuel assistance, you might be eligible for our Discount Rate.
Since December 2004 NSTAR is required to make customer information available to the Mass. Department of Transitional Assistance to help determine and enroll Discount Rate customers. Customers have the option to exclude their information from this list.
NSTAR Electric customers who receive NSTAR's Discount Rate may also be eligible for our Energy Efficiency Program for Lower Income Customers. More information is detailed in our Electric Energy Efficiency Programs.
Fuel Assistance Program
If your gross income is below 60 percent of the state median income, you may qualify for assistance toward your utility bills. Most Fuel Assistance clients also qualify for discounts on their gas, electric, telephone and water bills. To apply, contact the Community Action Program nearest you.
If you are experiencing difficulties paying your utility bill and your income falls within 60 percent of the State Median Income level, you may be eligible to participate in the NUStart program. Call 866-315-2496 for more information.
Good Neighbor Energy Fund
Administered by the Salvation Army, the fund helps customers pay their energy bill, especially those in financial crisis who may not qualify for other means of fuel assistance. The Good Neighbor Energy Fund is funded by utilities and utility customers across Massachusetts including NSTAR and its customers. If you would like to know how to apply for this program, please call the Salvation Army at 800-334-3047 or visit the Fund's web site.
65 Plus and Double Notice Protection
This service keeps those households with all members 65 years of age or older from receiving a final notice on their electric bill, with an option to allow NSTAR to notify a relative or friend about overdue bills.
NSTAR can work with you to spread out payments on overdue portions of your bill. If you have a past due balance, you can setup a Payment Plan online.