Pay by Phone

Pay by Phone allows customers to use our 24-hour, toll-free automated phone number (800-592-2000) and automatically charge their bank account. Simply tell us how much you want to pay and we'll take care of the rest.

However, Pay by Phone is for paying your monthly energy bill only and cannot be used for charges such as rental billings, repairs or Home Heating Protection Plans. There are no fees for using Pay by Phone.

NSTAR offers two Pay by Phone options. The first option allows you to bypass re-entering your bank routing and account numbers each time you pay NSTAR by phone. If you'd like to enroll in this program, please fill out the Automated Payment Authorization form, print, sign and fax it to 781-441-8518 or mail to

NSTAR
Billing Dept NW200
One NSTAR Way
Westwood, MA 02090-9230

The second option allows you to pay your bill immediately with no pre-enrollment necessary. Simply enter your bank information and the amount of your payment. With your authorization, NSTAR will process your payment and apply the amount to your account.