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Pay By Text

NSTAR has a new, fast and secure way to pay your bill each month - Pay By Text! This service is provided through a partnership with Western Union.

When you sign up for Pay By Text you can pay your bill directly from your bank account. After signing up you'll receive a text message five days before your bill should be paid and when you are ready, reply "YES NST" to that text message and your bill will be paid. No personal information is sent via text messages during the entire process.

Visit Western Union's web site to get started today! Make sure to have your NSTAR account number handy (it can be found at the top of your latest NSTAR bill).

Frequently Asked Questions

How much does Pay By Text cost?
There is no charge to receive a message or make a payment through Pay By Text, however, text messaging and data rates from your mobile phone provider may apply.

Can I use this service as a bill reminder and use another payment option to pay my bill?
Yes. If you do not want to pay by text, do not reply to your monthly payment reminder.

Is Pay By Text secure?
Yes. Personal payment information is set up either online or by phone and no personal information is ever sent via text message. Also, Pay By Text is powered by one of the oldest and most trusted companies in the U.S. - Western Union.

Does my mobile phone provider support it?
Pay By Text is supported by most of the major cell phone carriers in the Boston-area. For a full list of carriers as well as terms and conditions, visit the Western Union's web site.

Can I change my mind and stop participating in Pay By Text?
Yes. At any time reply "STOP" to discontinue service.

How do I change payment information?
You can change your pay by text bank account by visiting the Western Union's web site.

Can I pay any portion of my total amount due?
Payment deductions are only for your account's open balance. If you are looking to make a partial payment, please use one of our other payment options - such as One Time Payment.
 

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