Before The Storm
With the first signs of an approaching hurricane or winter storm, make sure NSTAR has your up-to-date contact information, so we can get in touch before, during and after the storm.
- You can update your telephone number online.
- If you are an E-Bill customer, you can also make sure we have your preferred email address on record by logging in to E-Bill, clicking "Profile" on the top menu and navigating to "Profile Information."
- You can sign-up to receive Storm Text Updates from NSTAR throughout a major storm.
Home Use Medical Devices
If you are a home medical device user, it is important that your device works during a power outage and that you have a plan in place to ensure you know what to do.
By completing the U.S. Food and Drug Administration booklet "Home Use Devices: How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity," you will have an established plan to obtain and organize your medical device information, take necessary actions so that you can continue to use your device, have the necessary supplies for the operation of your device, and know where to go or what to do during a power outage.
If you use more than one medical device, you should complete a booklet for each device and ask your healthcare professional to help you. Remember to update this booklet as your treatment, doctors, caregivers, or personal contacts change.
Other steps you can take to prepare include:
- Stock up on non-perishables, such as canned goods, and make sure you have adequate medical supplies and prescriptions.
- Keep areas surrounding electrical service equipment clear.
- Turn the temperature controls on your refrigerator and freezer to the coldest setting to keep food cold in the event of a power outage. Don't forget to reset controls to the normal setting after the storm.
- Fill several large containers and the bath tub with water.
- Keep flashlights, batteries, candles and matches on hand.
- Fill your car with gasoline.
- Stay tuned to local weather forecasts for storm updates and have a battery-powered radio available.
- If you have special needs, such as life support equipment, be prepared in advance in the event you lose power.
Emergency supplies should be stored in an easy to reach area. These include:
- Emergency food – be aware of the expiration dates and replace as required.
- Flashlights – have several and place them throughout the house.
- Portable, battery-operated radio.
- Fresh batteries – of the correct size for flashlights and radio.
- Manual can opener.
- First aid kit.
- Water – for drinking, cooking and flushing.
- Pet food.
If a severe weather or hurricane warning is put into place, and the storm becomes imminent, take the following precautions.
- Tape, board or shutter windows and glass doors.
- Secure all outdoor objects that could become airborne by high winds.
- Tie down mobile homes or moored boats, or move them to a safe location.
- Wedge sliding glass doors to prevent them from lifting from their tracks.
- Load up a cooler with ice and food you can use during the first hours of an outage.
- In the winter, close off unused rooms to conserve heat. Open curtains and shades to let sunlight in; close them at night. Stock up on firewood.
- Leave your home if authorities order an evacuation, especially if your home is in an area that floods easily.