Report A Service Interruption

To report a service interruption, please call NSTAR at 800-592-2000.

This toll-free phone number is available 24 hours a day, 7 days a week.

While our advanced, computerized control system often notifies us of a large power outage, NSTAR also depends on reports from public safety agencies, local police, local fire departments and our customers to make sure smaller outages don't go undetected.

In the event of a major storm, NSTAR implements an emergency plan of operation which places the efforts of the entire company behind power restoration 24-hours a day. We will try to restore electric service to the maximum number of customers in the shortest possible time.

NSTAR is in constant communication with government representatives, town officials and the media throughout any outage; therefore you may be able to receive updated information through your battery-operated radio.