Service Equipment Ownership
In the event of a storm, you may have questions about which parts of your service are privately owned and which parts NSTAR Electric maintains.
NSTAR maintains the electric poles, wires and other infrastructure that run along your street and end at the connection point just after your service drop. With the exception of the meter, wires and equipment that run from the connection point into a residence are the responsibility of the customer, including the weatherhead and electric meter socket.
If you have damage to the wires or equipment after the connection point (except for your meter) please call a licensed electrician to have them repaired. Also, after repairs are complete, you or your electrician will need to contact your town's wire inspector before NSTAR can restore service. If you have any questions please call NSTAR at 800-592-2000.