National Customer Service Week a Time for NSTAR to Honor Employees
October 4, 2010
NSTAR is joining companies across the country this week in celebrating National Customer Service Week by honoring employees for the outstanding work they do throughout the year. Customer Service Week celebrations are marked by recognition of employees, theme days and the awarding of raffle prizes. NSTAR has 3,000 employees in Massachusetts, all of whom are committed to making sure customers receive reliable service around-the-clock.
“Every day, NSTAR employees work hard to deliver great service to our customers,” said NSTAR Vice President of Customer Care Penni Conner. “Participating in the National Customer Service Week celebration is a perfect way for us to tell our workers that we appreciate the wonderful job they do.”
NSTAR’s impressive customer service statistics are the result of the hard work and dedication of its front-line workers. Among this year’s successes are:
- Improvements in all three J. D. Power utility customer satisfaction surveys for 2010.
- A satisfaction score of 90 percent given to customer service representatives by NSTAR customers.
- 230,000 customers have opted to participate in a convenient, environmentally friendly paperless billing option – one of the highest participation rates of any utility in the country.
- 99 percent of all customer meters are read accurately and on time.
Throughout the week, NSTAR managers are recognizing individual employees who have gone above and beyond in their service to customers. The week is also being marked by daily themes, and daily raffles that benefit local charities.
NSTAR is the largest Massachusetts-based, investor-owned electric and gas utility. The company transmits and delivers electricity and natural gas to 1.4 million customers in Eastern and Central Massachusetts, including more than one million electric customers in 81 communities and 300,000 gas customers in 51 communities.