In the J. D. Power Customer Satisfaction Survey out today, NSTAR ranked third in the Eastern U.S. in satisfaction among business customers. The survey, which included 13 of the region’s largest electric utilities, puts NSTAR 17 points above the eastern region average and at the top in New England by far.

“NSTAR’s laser-focus on customer satisfaction is evident by our prominent position in the J. D. Power rankings,” said Tom May, NSTAR Chairman, President and CEO. “The investments we’ve made in our system and our commitment to providing innovative business solutions for our customers are clearly paying off.”

In achieving this year’s third place ranking, NSTAR improved its score by 28 points and rose from seventh place when compared to last year’s survey. According to J. D. Power, overall customer satisfaction is measured by examining six factors: power quality and reliability; billing and payment; corporate citizenship; price; communications; and customer service.