Tropical Storm Irene Restoration Update
Damage to NSTAR Electric System is Unprecedented
August 29, 2011
NSTAR crews are working tirelessly to assess the damage to the electric system and restore power to hundreds of thousands of customers in the wake of Tropical Storm Irene. As of Monday afternoon, NSTAR reported that roughly
200,000 customers are without power, down from a height of more than 250,000 customers late Sunday.
The storm left massive amounts of damage and debris in its wake after high winds took down tree limbs and power lines. NSTAR is warning customers that it will be several days before power is restored to all customers.
“The damage is so extensive that in many places, we essentially have to re-build the electric system so we can restore power to customers,” said Werner Schweiger, NSTAR’s Senior Vice President of Operations. “We have all of our employees in addition to contract crews and extra tree specialists working, but given the sheer amount of work to be done, we know this will be a very time-consuming process.”
Crews will continue working around the clock until all customers are restored; concentrating first on making the repairs that will benefit the largest number of customers, before addressing problems at individual homes. Progress is being hindered by the amount of tree limbs and other debris that are blocking roadways.
Important Safety Reminders:
- To report a power outage, NSTAR customers should call 800-592-2000.
- STAY AWAY FROM DOWNED WIRES. Assume all downed wires are “live” and stay away. Call your electric company and local emergency personnel.
- Be careful never to leave open flames unattended. Turn off major appliances and electronics during the outage to guard against damage when the power comes back on.
- Leave one light switched on as a signal for when the power is restored.
- Surge protectors, which are available at local electronics stores, can protect sensitive equipment during an outage and when power is restored.
