Below are some frequently asked questions regarding NSTAR's Cambridge System Improvement Project.
How long will this project take?
We are steadily converting key circuits on our Cambridge
electric system to a more reliable and efficient system. Conversion
of key circuits started in 2004 and will continue into 2010. But
our work won't end there. As a matter of regular business, we'll
continue to monitor the performance of all other circuits in
Cambridge.
How do I know if I'm going to experience a planned service interruption as a result of this project?
Often times NSTAR employees are able to work on our system while
it is live, limiting the number of outages customers experience.
However, sometimes NSTAR will need to interrupt the flow of
electricity in an area so our workers can safely carry out their
job. In the event a planned outage is necessary, customers will
receive notification via a phone message or via U.S. mail in advance
of the outage.
How can I be sure a planned service interruption will occur?
You will be contacted via U.S. mail or by telephone in advance
of the planned service interruption. The letter you receive will
include a scheduled outage permit number and a phone number of our automated phone line that will provide
you with a status of the interruption 24-hours in advance of its
scheduled start.
My lights went out a day later than the outage notice indicated. Why is this?
Sometimes situations arise NSTAR wasn't able to anticipate,
forcing us to reschedule a planned outage. Such situations include
inclement weather, inaccessibility to company equipment (usually due
to parked vehicles) or an unexpected emergency situation when we may
have to redeploy crews.
I experienced a service interruption and didn't receive a letter ahead of time. Why is this?
Sometimes emergency situations arise requiring us to stop the
flow of electricity through parts of our system. Situations, such as
bad weather, a car accident, fallen tree limbs, equipment
malfunction or even a rodent, might result in an unplanned outage.
I have more questions about this project. Who can I call?
If you would like a Community Relations Representative to
contact you with further information, please
email
us.
