Go to E-Bill Login

Your browser currently does not support javascript, or it has been disabled. As a result, some features of this site are not available unless javascript is enabled.

If The Power Goes Out

If you experience a service interruption please:

  • Use NSTAR's online "Report an Outage" tool or call NSTAR at 800-592-2000 to report your outage.
  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching - such as puddles and metal fences. Assume all downed wires are “live” and stay away. Call NSTAR and local emergency personnel.
  • Persons dependent on electrically powered life support systems should have a prearranged plan concerning power outage situations.
  • Prepare a list of emergency phone numbers and have it readily available.
  • Disconnect appliances that will go on automatically when the power is restored. These include refrigerators, stoves, furnaces and water heaters.
  • Turn off appliances such as washers, dryers, computers and TV's. Once power is restored, turn appliances back on one at a time to avoid a power surge.
  • If using candles or matches, be extremely careful and never leave open flames unattended.
  • Food in your refrigerator will keep for 6 to 9 hours, and food in your freezer will keep between 36 and 48 hours. It will help to minimize the number of times the door is opened. 
  • In the winter, dress in layers and wear a hat.

Residential | Business | About NSTAR | Sustainability | Careers | News | Investor Relations

Copyright 2014, NSTAR, All rights reserved. Legal Statements    Site Map